Security Zone
Protecting your data and your international payments online.
Moneycorp are committed to ensuring you are able to conduct your financial transactions safely and with absolute confidence.
With this in mind we have created the following security guidance for you.
You can manage all of your international payments through our secure online platform or speak with our expert team if you prefer personal reassurance. We have also implemented two-factor authentication (2FA) for your online account access and international payments, in order to comply with Strong Customer Authentication (SCA). This added layer of security helps to protect your online data.
To keep your payments account secure and stay safe whilst online, we recommend following these simple steps.
- Keep account information such as your client number, username and password secret and known only to you
- Never store passwords on your phone or computer or write them down anywhere. It is widely recommended to use a reputable password safe for your different passwords.
- Regularly change your password and ensure it is unique from your passwords for other accounts. Avoid using anything obvious such as your birthday, a pets name or anything else that can easily be identified especially through the viewing of your social media accounts.
- Always ensure that the website you’re interacting with is the Moneycorp site and has a valid security certificate. You can check this by clicking on the padlock icon in the address bar of your browser. Remember that if you cannot see a padlock icon the website you are viewing may not be the official Moneycorp site.
- Remain alert to phishing emails that claim to be from Moneycorp and ask you for either your personal or security information. Moneycorp will never ask you for this information by email, and will never ask for your password or PIN at any time. If you suspect you have received a phishing email claiming to be from Moneycorp, please forward it to us at romania@moneycorp.com.
- Contact us immediately if you receive any unexpected messages about changes to mobile phone numbers or e-mail addresses that you have registered to your Moneycorp account.
- Moneycorp will never ask you to move or send money to other accounts. If you are contacted by someone saying they are from Moneycorp, and they ask you to move money to a “secure account” refuse to do so.
- Always re-confirm payment details to new recipients or new accounts with a known phone number for that individual or company
Business Clients
- Never accept 3rd party banking details or changes to payment instructions from suppliers or business partners by email. Always re-confirm the information by phone or in-person.
- Fraudsters send fake invoices to business, designed to look like they are from an existing, genuine supplier. Check with your suppliers whether any requested updates to their payment details are genuine.
- Always enter our web address www.moneycorp.com straight into your browser’s address bar. Do not use links from emails or any other sites that you do not trust.
- Avoid letting unauthorised individuals use the devices you bank with or allowing remote access to your computer when someone calls you unexpectedly.
- Install and maintain your anti-virus software and firewall on your personal and business computers. If you suspect your computer is infected, do not use it to conduct your finances until it has been cleaned.
- For your protection you can ask moneycorp to send you SMS notification when you set up a new recipient.* If you then receive one of these messages and do not recognise the recipient, please contact us immediately. To register for this service please contact our Client Services Team on +40 316 305 111 or send an email to romania@moneycorp.com
*moneycorp will attempt to send SMS notifications; however this may not always be possible and some networks may block these messages. Moneycorp accepts no liability where an SMS message is not sent to you or where an SMS messages is not received by you.
Personal Customers
- Always verbally check bank details with payees – if emails have been compromised you could be sending your money to a fraudster.
- Always enter our web address www.moneycorp.com straight into your browser’s address bar. Do not use links from emails or any other sites that you do not trust.
- For your protection, Moneycorp sends you an SMS and/or email notification when a new recipient is set up on your account.* If you receive one of these messages and do not recognise the new banking details, please contact us immediately on +40 316 305 111
- If you have not added your mobile number to your account please do so as soon as convenient by calling our Client Services Team on +40 316 305 111 to ensure you receive all future SMS alerts.
*moneycorp will attempt to send SMS notifications; however this may not always be possible and some networks may block these messages. Moneycorp accepts no liability where an SMS message is not sent to you or where an SMS messages is not received by you.
