Licensing

Money Transmitter - SOC-568

For Alaska Residents Only:

If your issue is unresolved by Moneycorp US Inc. 800-239-2389, please submit formal complaints with the State of Alaska, Division of Banking & Securities.  

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf   

Submit formal complaint form with supporting documents: 

Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Money Transmitter - MT–0930108

Money Transmitter - 43379

Money Transmitter - 2434

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

Money Transmitter - 500164

Colorado (CO) Customer Notice (PDF)

Money Transmitter - MT-917447

Money Transmitter - 024799

Money Transmitter - MTR917447

Money Transmitter - FT230000123

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

• Toll-free telephone number: 1-800-848-3792
• Mail: Florida Office of Financial Regulation, 200 E. Gaines Street, Tallahassee, FL 32399-0376

Money Transmitter - 48131

Money Transmitter - HIMT-099

Money Transmitter - MTL-203

Money Transmitter - MT-253

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Illinois Department of Financial & Professional Regulation at:

• Toll-free telephone number: 1-888-298-8089
• Mail: Department of Financial & Professional Regulation:Division of Financial Institutions, 320 West Washington, 5th Floor Springfield, Illinois 62786

Money Transmitter - 45282

Money Transmitter - 2016-0105

Money Transmitter - MT.0000118

Money Transmitter - SC379094

Money Transmitter - NMT1326800

Customers may contact the Maine Bureau of Financial Institutions at 800-965-5235 (toll free in Maine) or 207-624-8570 with questions or complaints regarding the money transmission services of Moneycorp US Inc.

Money Transmitter - 917447

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Moneycorp US Inc. (NMLS # 917447), at:

• Toll-free telephone number: 1-888-784-0136 
• Mail: 500 North Calvert Street, Suite 402 Baltimore, MD 2120

Foreign Transmittal Agency - FT917447

Money Transmitter - MT0018848

Money Transmitter - MN-MT-917447

Customers may contact the Minnesota Department of Commerce at (651) 539-1600 with questions or complaints regarding the money transmission services of Moneycorp US Inc.

Money Transmitter - 3500

Sale of Checks - MT-18-8178

Money Transmitter - 917447

Money Transmitter - MT11076

Customers may contact the Nevada Financial Institutions Division at (702) 486-4120 with questions or complaints regarding the money transmission services of Moneycorp US Inc.

Money Transmitter - 19821 -MT

Money Transmitter - L053539

Money Transmitter - 917447

Money Transmitter - MT103034

New York (NY) Moneycorp US Inc. is regulated and licensed by the New York State Department of Financial services to transact the business of receiving money for transmission within this country and abroad. New York consumers can direct unresolved complaints to the Consumer Assistance Unit, NYS Department of Financial Services, One Commerce Plaza, Albany NY 12257, ph. (800) 342-3736, website

Money Transmitter - 159251

Money Transmitter - OHMT 082

Money Transmitter - OKDOB001

Money Transmitter - MTX-30141

Money Transmitter - 45358

Electronic Money Transfers - 98000838MT

Sales of Checks - 98000837SC

Money Transmitter - MT.2131

South Dakota customers can contact the division with questions or complaints about the licensee's money transmission services.

South Dakota Division of Banking (605) 773-3421

Money Transmitter - 917447

Money Transmitter - 3153

If you have a complaint, first contact the consumer assistance division of Moneycorp US Inc. at 800-239-2389. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov

Money Transmitter - 136

Money Transmitter - MT100-080

Money Transmitter - MO-285

Money Transmitter - 550-MT-82073

Washington (WA) Right to Refund – The following applies only to Transactions that are submitted by Senders in the State of Washington: You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) days of receipt of a written request for refund unless any of the following occurs: i. The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund; ii. Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund; iii. moneycorp has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or iv. moneycorp is otherwise barred by law from making a refund.

Money Transmitter - WVMT-917447

Money Transmitter - 165-SOC

Money Transmitter - MT-7245