Compliance
Moneycorp upholds ethical business practices and all regulatory standards where we do business. Reliability, dependability and keeping your money safe is at the heart of everything we do.
Moneycorp is committed to complying with applicable laws with respect to the transactions we process. To comply with the USA PATRIOT Act and other state and federal laws, we adhere to a comprehensive anti-money laundering (AML) and counter terrorist financing (CTF) program. It is Moneycorp’s policy to follow both the letter and spirit of these regulations.
Moneycorp holds Money Transmitter licenses through State banking and financial services regulatory agencies. We are subject to regular oversight and routine examinations from these state regulatory agencies. Click here for licensing information.
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Independent audits are performed annually for compliance with applicable laws and regulations, including the Bank Secrecy Act
(BSA) as well as other federal and state laws and regulations. -
Moneycorp financials are audited annually by a reputable international CPA firm.
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Moneycorp devotes considerable resources to its anti-money laundering (AML), countering of terrorist financing (CTF), fraud prevention and detection, and sanctions compliance programs, remaining educated, diligent and alert under the guidance of its Chief Compliance Officer.
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Fully licensed and registered to provide money transmission services in the United States and Canada - see next section.
Licensing and regulatory information
Moneycorp US Inc. is a Rhode Island corporation (#000115949). In the United States, Moneycorp US Inc. is federally registered as a money services business with the Financial Crimes Enforcement Network (FinCEN) (for current registration details, please visit the FinCEN MSB Registry) and maintains Money Transmitter licenses in 49 U.S. States and the District of Columbia.
For a current list of licenses in all states except Florida and New Jersey, please visit NMLS Consumer Access. For Florida, please visit the Florida Office of Financial Regulation website, and for New Jersey, please visit the New Jersey Department of Banking & Insurance website.
In Canada, Moneycorp US Inc. is federally registered as a money services business with the Financial Transactions and Reports Analysis Centre (FINTRAC) (for details, please visit the FINTRAC MSB Registry) and maintains a money services business license in Québec (for details, please visit the Revenu Québec MSB Registry).
Moneycorp US Inc.’s principal business address is 1 Park Row, Suite 403, Providence, RI, 02903, United States of America.
Alaska
For Alaska Residents Only:
If your issue is unresolved by Moneycorp US Inc. 800-239-2389, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
Arizona
Money Transmitter - MT–0930108
California
Money Transmitter - 2434
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
Colorado
Money Transmitter - 500164
Colorado (CO) Customer Notice (PDF)
Connecticut
Money Transmitter - MT-917447
District of Columbia
Money Transmitter - MTR917447
Florida
Money Transmitter - FT230000123
For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
- Toll-free telephone number: 1-800-848-3792
- Mail: Florida Office of Financial Regulation, 200 E. Gaines Street, Tallahassee, FL 32399-0376
Illinois
Money Transmitter - MT-253
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Illinois Department of Financial & Professional Regulation at:
- Toll-free telephone number: 1-888-298-8089
- Mail: Department of Financial & Professional Regulation:Division of Financial Institutions, 320 West Washington, 5th Floor Springfield, Illinois 62786
Kansas
Money Transmitter - MT.0000118
Maine
Money Transmitter - NMT1326800
Customers may contact the Maine Bureau of Financial Institutions at 800-965-5235 (toll free in Maine) or 207-624-8570 with questions or complaints regarding the money transmission services of Moneycorp US Inc.
Maryland
Money Transmitter - 917447
For information concerning Moneycorp’s licensing in Maryland and other states, please visit NMLS Consumer Access.
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Moneycorp US Inc. (NMLS # 917447), at:
- Toll-free telephone number: 1-888-784-0136
- Mail: 500 North Calvert Street, Suite 402 Baltimore, MD 2120
Massachusetts
Foreign Transmittal Agency - FT917447
Minnesota
Money Transmitter - MN-MT-917447
Customers may contact the Minnesota Department of Commerce at (651) 539-1600 with questions or complaints regarding the money transmission services of Moneycorp US Inc.
Mississippi
Money Transmitter - 3500
Missouri
Sale of Checks - MT-18-8178
Nevada
Money Transmitter - MT11076
Customers may contact the Nevada Financial Institutions Division at (702) 486-4120 with questions or complaints regarding the money transmission services of Moneycorp US Inc.
New Hampshire
Money Transmitter - 19821 -MT
New Jersey
Money Transmitter - L053539
New Mexico
Money Transmitter - 917447
New York
Money Transmitter - MT103034
Moneycorp US Inc. is regulated and licensed by the New York State Department of Financial services to transact the business of receiving money for transmission within this country and abroad. New York consumers can direct unresolved complaints to the Consumer Assistance Unit, New York State Department of Financial Services, One State Street New York, NY 10004-1417, (212) 709-3500, toll-free (800) 342-3736, website.
North Carolina
Money Transmitter - 159251
Pennsylvania
Money Transmitter - 45358
Rhode Island
Electronic Money Transfers - 98000838MT
Sales of Checks - 98000837SC
South Dakota
Money Transmitter - MT.2131
South Dakota customers can contact the division with questions or complaints about the licensee's money transmission services.
South Dakota Division of Banking (605) 773-3421
Texas
Money Transmitter - 3153
If you have a complaint, first contact the consumer assistance division of Moneycorp US Inc. at 800-239-2389. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov
Washington
Money Transmitter - 550-MT-82073
Washington (WA) Right to Refund – The following applies only to Transactions that are submitted by Senders in the State of Washington: You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) days of receipt of a written request for refund unless any of the following occurs: i. The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund; ii. Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund; iii. moneycorp has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or iv. moneycorp is otherwise barred by law from making a refund.
West Virginia
Money Transmitter - WVMT-917447
Know Your Customer
We are required by law to identify, document and verify the identity of all of our customers. Our “Know Your Customer” program is part of Moneycorp’s first line of defense against money laundering and terrorist financing risks and a key component of our coordinated compliance program. Moneycorp’s compliance team verifies and documents the identity of every client. We also perform due diligence on all potential and existing clients, counterparties, partners and third-party service providers and vendors.
Compliance Policies and Procedures
As part of Moneycorp’s first line of defense against money laundering and terrorist financing risks, we have written policies and procedures in place which comply with all relevant laws and regulations as well as international standards and best practices. These policies and procedures contain a clear description for employees to understand compliance obligations. We provide instructions and guidance on the processes required for detecting and reporting suspicious transactions, record-keeping requirements and collecting and verifying customer identification information.
We collect only information that is necessary to provide our services and to satisfy our legal obligations, as outlined in our Privacy Policy. All information that is compiled from our customers is treated with the utmost care and kept confidential at all times.
If you have any comments, questions, or require guidance or support related to Moneycorp’s AML policies and practices, please contact the Compliance Department at compliance.us@moneycorp.com.
Learn more about our approach to compliance and protecting your business
